Support for Your Account. Answers for Your Team.
Find help with call forwarding, on-call schedules, message delivery, billing, and account changes. For assistance with your account, contact our customer support team.
Contact Support Customer Web Portal
Keep your account working the way you need.
The customer web portal and our support team help you maintain the information behind your call handling.
Account and on-call updates
Use the Customer Web Portal to enter on-call information. Keep contacts, coverage dates, and backup instructions current so agents can follow the procedure you intend.
For changes to greetings, instructions, delivery, or billing, contact support. Ask our team how to communicate urgent changes and confirm that they have been received.
Get to the right place.
- Customer Web Portal: account access and on-call information.
- Payment Portal: use the payment link in the Customer Login menu.
- Account assistance: use the contact option or phone number shown on this site.
- Employment inquiries: use the Careers application.
Customer Support & FAQ
How do I forward calls to Nauset Answering Service?
Call forwarding is controlled by your phone provider or phone system. Contact support for help reviewing your arrangement and testing that calls reach the correct account. Use instructions confirmed for your phone system.
Can I keep my existing business number?
Yes, with supported forwarding. Continue publishing your business number and forward it to the number assigned for your account. The assigned forwarding number is for forwarding, not public advertising.
How do I change an on-call schedule?
Enter on-call information through the Customer Web Portal. Contact support if you need assistance or have an urgent change, and confirm the update procedure for your account.
How do I update greetings, contacts, or message delivery?
Send requested changes to support and include enough account information for the team to identify your business. Do not send patient information or sensitive identity details through a general inquiry.
Who can help if messages are not reaching us?
Contact support with the affected delivery method and the time you noticed the issue. Our team can review account contacts and delivery instructions with you.
Where can I pay or ask about an invoice?
Use the Payment Portal in the Customer Login menu for payments. Contact support for invoice questions, usage details, or help reviewing your plan.
Can I change my plan or coverage?
Contact support to discuss current call handling, expected agent minutes, and the plan or coverage change you need.
Where can I find the account terms?
The Terms of Service PDF is linked in every footer. Review your subscription form and account agreement with our team for the terms and charges that apply to your service.
Contact Support
Tell us which account needs assistance and how we can help. Please do not include patient information, passwords, or sensitive identification details.